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To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. For the flight guidelines (latest airport arrivals and earliestreturn flights) and additional informationabout airport transportation services, click here. Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom.
Have Fun. Be Safe
On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage. A small quantity is considered a maximum of 12 sealed,unopened cans/cartons of 12-ounces/354-ml each or less, per person. U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea. It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's unexpired, government-issued photo ID that will be used for travel identification.
Questions About Onboard Items
Remember to include your contact information so that they can reach out to you if necessary. If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your carnival.com profile. If you booked through a travel agent, you’ll need to contact them directly. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Must-Have Travel Accessories
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Carnival Cruise Line Updates GoCCL with New Dashboard Tools.
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Email allows you to articulate your queries or concerns in a clear and concise manner, providing ample space to provide any necessary details. Once your mail has been received and reviewed, Carnival Cruise Lines’ customer service team will take the necessary steps to provide you with a response or address the issue at hand. When preparing your mail, it is crucial to provide all necessary information to ensure that your inquiry or concern is properly addressed.
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Carnival Cruise Line Customer Service Contacts
When reaching out to Carnival Cruise Line via email, it’s important to be as specific and detailed as possible. Clearly articulate your questions or concerns, providing any relevant information or documentation that can assist the customer service team in addressing your inquiry. This can include details about your booking, the nature of your concern, and any supporting documentation or evidence you may have. To reach Carnival Cruise Lines’ main office by email, send your inquiry to [insert email address]. When composing your email, be sure to include relevant details such as your booking number, travel dates, and a clear explanation of your question or concern. This will help the customer service team to provide you with a more accurate and timely response.
Please note that if the cruise visits Colombia or Greenland, a passport book (valid for at least six months beyond the completion of travel) is required. A passport card with the same validity is also acceptable for cruises to Colombia. By knowing the various methods of contacting Carnival Cruise Line, you have the tools to seek assistance, resolve issues, and gain valuable information throughout your booking and cruise experience.
Contact Guest Care
Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. MS Office or other specific software is not offered and you may not install your own software. Beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass.
Overall, contacting Carnival Cruise Line via email provides a convenient and documented method of communication. It allows you to convey your inquiries or concerns in a clear and detailed manner, ensuring that the customer service team has all the information necessary to address your needs. When it comes to contacting the main office of Carnival Cruise Lines, there are several methods available to suit your preferences and needs. Whether you choose to reach out by phone, email, mail, through their website, or via social media, Carnival Cruise Lines’ main office is ready to assist you with your inquiries and concerns. Carnival Cruise Lines’ social media team is dedicated to providing timely responses and addressing customer inquiries and concerns.

Questions About Sail & Sign Accounts
Include your booking number, travel dates, and a clear explanation of the issue or question you have. While response times may vary, Carnival Cruise Lines is committed to providing prompt and courteous support via email, ensuring that your questions are answered and your concerns are addressed to the best of their ability. One of the most direct and efficient ways to contact Carnival Cruise Lines’ main office is by phone. Their customer service representatives are available to assist you and answer your inquiries promptly. Now that you know how to send an email to Carnival Cruise Lines, you can confidently reach out to them with your inquiries or concerns. The next step is to eagerly await their response and get the answers you need to make the most of your upcoming cruise vacation.
Whether that PVP works his leads the way that he is supposed to is another story. Some PVP's generate so much business that they may never even have the time or the desire to follow up with recurring leads from the website. Yours specifically may say that you're working with a TA which would tell the PVP not to call you. This has worked for me (and having two cruises booked with them and a good rapport with my PVP have also worked).
Carnival Cruise Line strives to provide timely responses but it’s advisable to be patient and wait for a representative to address your inquiry. To contact Carnival Cruise Line via email, simply compose a message to their designated customer service email address. You can typically find the email address on their official website or in the contact section of their booking confirmation. When sending an email, it’s important to include relevant information such as your booking or reservation number to ensure a prompt and accurate response.
Guests are seated on a first come, first served basis depending on party size and in most cases, are accommodated within 20 minutes. Guests using Carnival's HUB App can check-in for 'Your Time Dining' ahead of time or check-in when they are ready to go. The App will alert the guest when their table is ready as well as the table number in the dining room displayed on the App screen. Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor).
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